Refund Policy

We want you to be happy with every system. Because systems are digital content unlocked instantly and cannot be “returned” (and you can try one free for 7 days first), sales are final once the download is available, with the following exceptions.

We will refund or replace your purchase if

• The file is defective: corrupted, won’t open, or has missing pages, and we cannot send you a working file;
• The system does not match its description on the product page;
• You bought the same system twice by mistake;
• You never received access to your download and we could not fix it.

Please contact us within 30 days of purchase. We may occasionally approve other requests at our discretion, for example if you have not downloaded the file yet.

How to request a refund

Email [email protected] with your order number (BK-…) and a short description of the problem. We reply within 2 business days. Approved refunds are issued through Stripe to your original payment method and usually appear within 5 to 10 business days, depending on your bank.

Customers in the EU and UK

EU and UK consumers normally have a 14-day right of withdrawal for online purchases. For digital content, this right ends once performance begins with your prior express consent and your acknowledgement that you lose the right (Article 16(m) of Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013). You give this consent by ticking the box at checkout before paying. Your legal guarantee for defective or non-conforming content is not affected.

Chargebacks

If there is a problem, please contact us before disputing a payment with your bank. We resolve almost every issue quickly and fairly.